PRIVACY POLICY

Mindful Disability Pty Ltd
15 Southview Avenue, Stanwell Tops NSW 2508
Email: info@mindfuldisability.com.au
Phone: 02 7228 8212

We may collect personal information including:

• Full name

• Email address

• Phone number

• Suburb/location

• Date of birth

• NDIS number

• Disability-related information

• Behavioural support information

• Personal goals, interests, and support preferences

• Resume and employment history

• Newsletter subscription details

• Information submitted through enquiries, complaints, compliments, and feedback forms

Some information may be considered sensitive information under Australian privacy law.

We collect information when you:

• Submit forms through our website

• Contact us by phone, email, or social media

• Apply to work with us

• Subscribe to our newsletter

• Submit adventure enquiries

• Submit feedback, compliments, suggestions, or complaints

• Engage with our services

We may also collect information from family members, nominees, support coordinators, plan managers, or allied health professionals where relevant.

We collect personal information to:

• Respond to enquiries

• Assess suitability for support services

• Deliver support services

• Plan and coordinate adventures and activities

• Recruit and onboard team members

• Manage complaints and feedback

• Improve our services

• Send newsletters and marketing communications

• Meet legal and regulatory obligations

We may disclose your information to:

• Plan managers

• Support coordinators

• Allied health professionals

• Family members or nominees

• Accountants and bookkeepers

• Lawyers

• Payroll providers

• Government agencies (including the NDIS, Fair Work, and the ATO)

• IT and software providers

• Emergency services where necessary

We only disclose information where reasonably necessary or required by law.

We use reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We store information using secure third-party platforms including:

• Google Workspace

• ShiftCare

• Employment Hero

• Xero

• Wix

Some of these providers may store data overseas. By providing your information, you acknowledge this.

Our website may use cookies and similar technologies to improve user experience, monitor website performance, and support future marketing and analytics activities.

You may disable cookies through your browser settings, although some features may not function properly.

If you subscribe to our newsletter or provide consent, we may send you updates, news, and promotional material.

You may unsubscribe at any time using the unsubscribe link or by contacting us.

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable time.

If you believe your privacy has been breached, please contact:

Jack Geldart
Director
jack@mindfuldisability.com.au
0414 514 595

We will investigate and respond as soon as reasonably practicable.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Where we use photos or videos of clients, we will only do so with prior written consent.

Consent may be withdrawn at any time, subject to any lawful use already made.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.